Refund Policy

This policy explains how refunds work for prepaid credits purchased for SimStudio Pro.

Eligibility

• If you purchased credits and have not used any credits, you may request a refund within 14 days of purchase.
• If credits were partially used, we may be unable to offer a refund (or may only offer a partial refund), depending on the circumstances.

How to request a refund

Email sales@simai.cloud with your account email/username and the approximate purchase time.

Chargebacks / disputes

If you have an issue, please contact us first so we can help quickly and avoid disputes that may block your account.